Know Care is There Package

Know Care is There Package

Know that someone is providing the right care for your loved one. Use the visitor card reader and visitor cards to monitor length and timing of visits by carers or other visitors, and get alerts if they are late. Plus a front door sensor to make extra sure that important visits are made. Rest assured that someone is providing the right care for your loved one. 

Please select a subscription type from above.

Description

Your package contains:

  • 1 x Alcove hub
  • 1 x Ethernet cable
  • 1 x Power cable with UK plug
  • 1 x Visitor card reader
  • 10 x Visitor cards
  • 1 x Front door sensor

This package is for self installation. It is super easy to install Alcove - we provide you with video guides and hand hold you until you are up and running. Should you wish to purchase installation please select from the shop and add to your cart.

Free shipping & 60-day returns

All prices on the website include FREE standard shipping in the UK.

You can exchange or refund your order within 60 days.

Delivery is around 3 to 5 working days. 

Should you opt for the monthly subscription only payment option then we will need to take a £100 deposit from you.

Frequently Asked Questions

Do I need Internet?

For best performance, you will need a Broadband Internet connection. The Alcove Controller connects to your Broadband router using an Ethernet cable.

Who are the cards for?

You can give cards to anyone that visits regularly and track the length and timing of their visits. This is really for those who are worried that carers miss visits, turn up late or don’t stay long enough. Each carer would get their own card or you can just leave a “care” or “community nurse” card on the wall for them to tap in and out every time they arrive or leave the home. Text message alerts can be set up if visitors do not arrive (or leave) within a time window, e.g. if the carer is meant to come and 8am and hasn’t tapped in between 7.30am and 8.30am.

How do I set up the cards?

When you buy the Care Quality Check, you will be guided through a process to set up your cards before delivery. You may not want to use all 10 immediately so we will hold on to any spare cards and you can get new ones issued at any time by contacting Alcove support via email, webchat or phone.

What does the door sensor do?

This goes on the front door as a back up. If someone says they did arrive but they just forgot to tap in and the front door didn’t open, we know that’s probably not true.