Safe At Home Package
Controller and sensor base package to let you see what is happening at home during the day and at night. Get alerted when something might be wrong without any need to call for help (e.g. not using the fridge for 24 hours, staying more than an hour in the bathroom etc.).
Your package contains:
- 1 x Alcove hub
- 1 x Ethernet cable
- 1 x Power cable with UK plug
- 4 x Movement sensors
- 2 x Door sensors
This package is for self installation. It is super easy to install Alcove - we provide you with video guides and hand hold you until you are up and running. Should you wish to purchase installation please select from the shop and add to your cart.
Free shipping & 60-day returns
All prices on the website include FREE standard shipping in the UK.
You can exchange or refund your order within 60 days.
Delivery is around 3 to 5 working days.
Should you opt for the monthly subscription only payment option then we will need to take a £100 deposit from you.
Frequently Asked Questions
Do I need Internet?
For best performance, you will need a Broadband Internet connection. The Alcove Controller connects to your Broadband router using an Ethernet cable.
How do I know where to put the sensors?
If you buy the installation service, our installation partners will set up everything for you according to your exact requirements. Our standard package of sensors is designed for a typical one bedroom home – we would advise to put one movement sensor in the bedroom, bathroom, kitchen and living room. Door sensors may be put on the front door, fridge door or medication cupboard door. Installing yourself is not complicated but there are some simple guidelines and instructions we can provide for you after purchase. Additional sensors can be purchased if the house layout is different and you want to monitor more rooms.
What do the sensors actually do?
The information from the sensors is used generate text message alerts if something unusual happens, e.g. you don’t get up when you normally do, you haven’t opened the fridge all day, you are in the bathroom for over an hour etc.
Are the sensors invading privacy?
The sensors detect movement or door openings but they do not know who is moving or opening the door. They are not cameras watching or recording, but can simply help signal when something might be wrong. Light touch monitoring to give you peace of mind. If someone is unable to push a button to call for help, the sensors can be really useful to detect incidents, accidents or changes in condition over time.
How do I set up alerts?
Once installation has been completed, we will talk to you about what alerts you may find useful and set them up for you. Just contact us any time to change who the alerts go to, add new alerts or change existing ones.
Where do the text messages go?
They go to up to 3 phone numbers of your choice in an escalation chain. If the first person does not respond to the message, it will automatically be escalated to the next person in the chain. You may want to consider buying the emergency call centre connection as the last number in the chain to make sure a response is made in a real emergency.
What other sensors are there?
As well as additional door and movement sensors, there is an incontinence sensor to pick up quickly when someone might need changing after wetting the bed. There is a chair occupancy sensor which can raise an alert if someone who is immobile falls out of the chair or wheelchair. There is a bed occupancy sensor which can raise an alert if someone leaves or falls out of their bed.