Cookies Policy

This document is meant to explain the types of cookies and other tracking technologies that Alcove may place on your device, either when you are visiting our web properties, or if you are visiting the storefront of Alcove who uses Shopify platform to power our site.

We hope the information below provides you with clear and comprehensive information about the technologies we use and the purposes for which we use them, but it you have any additional questions, or require any additional information, please review our Privacy Policy, or contact us at dpo@youralcove.com 

What cookies do we use and why?

Some cookies are necessary to allow you to browse our website, use its features, and access secure areas. The use of these cookies is essential for the website to work. For example, we use user-input cookies for the duration of a session to keep track of a user’s input when filling in forms that span several pages.

We also use functional cookies to remember choices you have made or information you have provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages.

The functional cookies we use include:

  • User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of the service.
  • Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g., image quality, network link speed, and buffering parameters).
  • Load balancing session cookies are used for the duration of the session to identify the same server in the pool for the load balancer to redirect user requests appropriately.
  • User interface customization persistent cookies are used to store a user’s preference regarding a service across web pages.

 Alcove is dedicated to user experience and we use many tools to help us improve our website and our commerce platform. To this end, we use reporting and analytics cookies to collect information about how you use our website or our storefront, and how often. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you. 

The performance cookies we use include:

  • First party analytics cookies - We use these cookies to estimate the number of unique visitors, to improve our websites, and to detect the most searched for words in search engines that lead to a webpage. These cookies are not used to target you with online marketing. We use these cookies to learn how our websites are performing and make relevant improvements to improve your browsing experience.
  • Third party analytics cookies - We also use Google Analytics and other third-party analytics providers listed below to help measure how users interact with our website content. These cookies “remember” what our users have done on previous pages and how they have interacted with the website. For more information on Google Analytics, visit Google’s information page. For instructions on how to opt out of Google Analytics, see below.

Finally, Social and Content cookies are placed by many social media plugins (for example the Facebook ’like’ button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections). We integrate these modules into our platform to improve the experience of browsing and interacting with our websites.

Please note that some of these third-party services place cookies that are also used for things like behavioural advertising, analytics, and/or market research.

Alcove Storefront

Alcove uses Shopify platform to power our online stores, Shopify place the following cookies for visitors of our stores:

Cookies Necessary for the Functioning of the Store: 

Name

  Function

_ab   Used in connection with access to admin.
_secure_session_id   Used in connection with navigation through a storefront.
Cart   Used in connection with shopping cart.
cart_currency   Used in connection with shopping cart.
cart_sig   Used in connection with checkout.
cart_ts   Used in connection with checkout.
cart_ver   Used in connection with shopping cart.
checkout   Used in connection with checkout.
checkout_token   Used in connection with checkout.
cookietest   Used in connection with navigation through a storefront.
master_device_id   Used in connection with merchant login.
previous_checkout_token   Used in connection with checkout.
dynamic_checkout_shown_on_cart   Used in connection with checkout.
previous_step   Used in connection with checkout.
remember_me   Used in connection with checkout.
Secure_customer_sig   Used in connection with customer login.
storefront_digest   Used in connection with customer login.
_shopify_country   Used in connection with checkout.
_shopify_m   Used for managing customer privacy settings.
_shopify_tm   Used for managing customer privacy settings.
_shopify_tw   Used for managing customer privacy settings.
_storefront_u   Used to facilitate updating customer account information.
_tracking_consent   Tracking preferences.
tracked_start_checkout   Used in connection with checkout.
keep_alive   Used in connection with buyer localization.

  

Reporting and Analytics 

Name

  Function

_landing_page   Track landing pages.
_orig_referrer   Track landing pages.
_s   Shopify analytics.
_shopify_d   Shopify analytics.
_shopify_fs   Shopify analytics.
_shopify_s   Shopify analytics.
_shopify_sa_p   Shopify analytics relating to marketing & referrals.
_shopify_sa_t   Shopify analytics relating to marketing & referrals.
_shopify_y   Shopify analytics.
_y   Shopify analytics.

 

Alcove / Shopify’s websites

When visitors load Alcove websites, Shopify will generally place the following Shopify cookies: 

Cookies Necessary for the Functioning of the Sites 

Name

  Function

_Brochure_session   Used in connection with browsing through site.

  

Reporting and Analytics

Name

  Function

_landing_page   Tracks landing pages.
_orig_referrer   Tracks landing pages.
_s   Shopify analytics.
_shopify_fs   Shopify analytics.
_shopify_s   Shopify analytics.
_shopify_sa_t   Shopify analytics relating to marketing & referrals.
_shopify_uniq   Shopify analytics.
_shopify_y   Shopify analytics.
_y   Shopify analytics.
ab_test_*   Shopify analytics.
cart_sig   Shopify analytics.
ki_r   Shopify analytics.
ki_t   Shopify analytics.
*_assignment   Shopify analytics.

 

Additionally, we may utilise pixels and tags from the following third parties, which may in turn place cookies: 

Cookies Necessary for the Functioning of the Sites

Third Party

  Description

  Privacy Policy

Cloudflare   Shopify uses Cloudflare Network as a Service for edge routing.   https://www.cloudflare.com/privacypolicy/

 

Reporting & Analytics

Third Party

Description

Privacy Policy

Alexa Metrics We use Alexa Metrics to help measure how users interact with our websites.</td> https://www.alexa.com/help/privacy
Bizible We use Bizible to help measure how users interact with our websites. https://documents.marketo.com/legal/privacy/
Bugsnag We use Bugsnag to help us troubleshoot and fix issues with our websites. https://docs.bugsnag.com/legal/privacy-policy/
Chartbeat We use Chartbeat to help measure how users interact with our websites. https://chartbeat.com/privacy/
Crazy Egg We use Crazy Egg to help measure how users interact with our websites. https://www.crazyegg.com/privacy
DC Analytics We use DC Analytics to help measure how users interact with our websites. https://dcanalytics.dcmn.com/privacy-policy
Facebook Pixel We use Facebook Pixel to help measure how users interact with our websites. https://www.facebook.com/privacy/explanation
Fullstory We use Fullstory to help measure how users interact with our websites. https://www.fullstory.com/legal/privacy/
Google Analytics We use Google Analytics to help measure how users interact with our websites. https://policies.google.com/privacy
Google Tag Manager We use Google Tag Manager to help manage analytics vendors. https://policies.google.com/privacy
Hotjar We use Hotjar to help measure how users interact with our websites. https://www.hotjar.com/legal/policies/privacy
KissInsights We use KissInsights to help measure how users interact with our websites. https://signin.kissmetrics.com/privacy/
LinkedIn Insight Tag We use LinkedIn Insight Tag to help measure how users interact with our websites. https://www.linkedin.com/legal/privacy-policy
New Relic We use New Relic to help measure how users interact with our websites. https://newrelic.com/termsandconditions/privacy
Optimizely We use Optimizely to help us test improvements or changes to our websites. https://www.optimizely.com/privacy/
Pinterest Analytics We use Pinterest Analytics to help measure how users interact with our websites. https://policy.pinterest.com/privacy-policy
Segment We use Segment to help measure how users interact with our websites. https://segment.com/legal/privacy/
Snapchat We use Snapchat to help measure how users interact with our websites. https://snap.com/privacy/privacy-policy
Speedcurve Lux We use Speedcurve Lux to help measure how users interact with our websites. https://speedcurve.com/terms/
Taboola We use Taboola to help measure how users interact with our websites. https://www.taboola.com/policies/privacy-policy
Tealium We use Tealium to help manage analytics vendors. https://tealium.com/privacy/
TikTok We use TikTok to help measure how users interact with our websites. https://www.tiktok.com/legal/privacy-policy?lang=en
Twitter We use Twitter to help measure how users interact with our websites. https://twitter.com/en/privacy

 

How long will cookies remain on my computer or mobile device?

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. See the section below on how to control cookies for more information on removing them before they expire.

How to control cookies?

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether to accept cookies through your browser controls, often found in your browser’s “Tools'' or “Preferences'' menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Many of the third-party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.

Last updated: May 10, 2021